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Need help with Freemake?

First, look through the frequently asked questions, you might find the answer you need. If no luck, don't hesitate to consult our support team.


Why Freemake is free?
We are sure that commercial software becomes outdated and useless since numerous free programs deliver the same or even better quality and functionality. No doubt, we are considering the ways of software monetization but this doesn't mean that one day Freemake will stop being free, the existing functionality will be always available at no cost. We all know successful stories of Skype and Firefox, why Freemake cannot continue the list?
What does Freemake live on? project is financed by a private sponsor who wants to deliver quality software to the world market. However, Freemake plans to get additional revenue from advertising to be able to provide further software development and support.
How to send you a file for testing?
We use the service Send a letter with the subject “FileFactory” to, and you'll get login and password. Upload your file, and report us its name.
Will you develop the Mac version?
Upon numerous requests, we decided that one day we'll start the development of software version for Mac OS. The timeline hasn't been discussed yet.
Is it legal to download video content with exclusive rights?
Freemake software contains the special coding which allows to download videos from the web.
The universal nature of the program code can't filter video sharing websites, in particular block some of them and manage the other at the same time.
Therefore, you take all the responsibility for the online content selection to download. Freemake Video Downloader is just a tool helping you to download various online videos, the final decision to download the specific video is left to the end user.

What is CUDA?
CUDA is a revolutionary technology invented and developed by NVIDIA for its graphics cards (GeForce 8 series or later). CUDA outsources some tasks normally handled by CPU to GPU. Integrated into Freemake Video Converter, CUDA technology lets accelerate the conversion with support for H.264 codec by many times.
What is DXVA?
DirectX Video Acceleration (DXVA) is Microsoft's technology that uses graphics card resources to assist with video decoding (CUDA deals with video encoding). In Freemake Video Converter DXVA is used for decoding of video with H.264 and MPEG2 video codecs. It allows users to boost conversion of HD and DVD video by 50%
What is FreemakeUtilsService for?
FreemakeUtilsService is designed for Freemake software improvement and serves for accumulating crash reports and usage statistics information only. It is installed only upon user's consent ("Help make Freemake software better..." box in the installation). We're bound by our Privacy policy terms which claim that none of your personal information is collected (incl. email addresses, logins, passwords, IP addresses, visited webpages, your location or contact information). The service runs when you're online and chooses the most appropriate time for reports sending when our servers are not overloaded. In future we're planning to use FreemakeUtilsService for automatic software updates.
What is FreemakeVideoCapture?
Freemake Video Capture is a necessary component of Freemake Video Downloader. It analyzes information coming from a video web page in order to detect the video source. Thus, the program quickly picks up the needed video file when a user pastes a URL for download. Due to this service, video download from almost any website becomes possible. If you disable Freemake Video Capture service via Windows Task Manager you will be able to download videos only from the list of supported sites.
What is the toolbar for?
The toolbar integrated within Freemake software is an optional browser addon that gives users an instant access to popular web destinations and services. The next toolbar version will also serve as a basis for new Freemake applications. We offer to install the toolbar because it brings us rewards to maintain project and develop new software.
How to remove the toolbar?
Go to Control Panel>Programs>Programs and Features in Win 7 and Vista or Control Panel>Add or Remove Program in XP, select FreemakeTB toolbar, and then click Uninstall.
How to restore search and home page after toolbar removal?
Chrome: go to Tools> Settings and change Home page and Search (view the image).

Firefox: to change Home page go to Tools> Options> General, choose your home page (view the image); to change Search engine, click the down arrow next to the search engine's icon, then Manage Search engines, and choose among the services list (view the image).

IE: go to Tools> Internet options> General, change Home page, then click Settings for Search, choose the needed search engine and press Set default (view the image).

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If you have other questions concerning our software, don't hesitate to consult our support team.